Privacy Policy

WE PRO Industrial Products

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you use our website and services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you contact us or submit an enquiry through our website.

This may include:

• Full name
• Email address
• Phone number
• Product or product-related information
• Message or enquiry details
• Any other information you voluntarily provide to us

We may also automatically receive limited technical information when you visit our website, such as browser type, device information, IP address, and information necessary for website security and operation, where applicable.

2. How We Use Your Information

We may use the information you provide for the following purposes:

• To respond to your enquiries
• To provide information about our products
• To communicate with you regarding your enquiry
• To understand your product requirements
• To provide customer support
• To improve our website, products, and services
• To maintain the security and functionality of our website
• To comply with applicable legal obligations

We will use personal information only for legitimate and specified purposes relevant to the operation of our business and website.

3. Product Enquiries

When you submit an enquiry through our website, the information you provide may be stored in our database and accessed by authorized WE PRO personnel for the purpose of responding to your enquiry.

We do not make your enquiry information publicly available.

We do not sell your personal information to third parties.

4. Data Storage and Service Providers

Our website uses third-party technology and infrastructure providers to operate certain parts of our website and services.

These may include:

• Supabase — for database, authentication, and storage services
• Vercel — for website hosting and deployment
• Brevo — where applicable, for email communication and enquiry-related notifications
• Hostinger — for domain-related services

These service providers may process or store information as necessary to provide their respective services.

5. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

Our website uses HTTPS/TLS encryption for data transmitted between your browser and our website.

Access to administrative systems and customer enquiry information is restricted to authorized personnel.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate interests.

When personal information is no longer required, we may securely delete or anonymize it, subject to applicable legal or regulatory requirements.

7. Sharing of Personal Information

We do not sell or rent your personal information.

We may share information with:

• Authorized employees or representatives who need the information to respond to your enquiry
• Technology and service providers that help us operate our website
• Government authorities or law-enforcement agencies where required by applicable law
• Professional advisers where reasonably necessary for legal, security, or compliance purposes

Any sharing will be limited to what is reasonably necessary for the relevant purpose.

8. Cookies and Similar Technologies

Our website may use cookies or similar technologies that are necessary for website functionality, security, authentication, or improving the user experience.

Where applicable, additional cookies or analytics technologies may be used to understand website usage.

You may be able to control cookies through your browser settings.

If we introduce optional analytics, advertising, or other non-essential tracking technologies, we will provide appropriate information and choices where required by applicable law.

9. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about the personal data we process about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Raise a grievance regarding the processing of your personal information
• Exercise other rights available to you under applicable data-protection laws

Requests may be submitted using the contact details provided below.

10. Withdrawal of Consent

Where we process your personal information based on your consent, you may withdraw that consent by contacting us using the details provided below.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Where another legal basis permits or requires us to retain or process information, we may continue such processing to the extent permitted or required by law.

11. Children's Privacy

Our website is intended for a general audience and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements, or business practices.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to periodically review this page for the latest information.

14. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us: